SSL Visibility error: "Another diagnostics process is currently active, do you want to abort it?" message displayed repeatedly.

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Article ID: 169028

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Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

In the WebUI, when trying to generate a new diagnostics file through Monitor > Diagnostics the message "Another diagnostics process is currently active, do you want to abort it?" is displayed, as shown below:


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Clicking Yes or No does not generate any action on the SSLV appliance. 
Then, the message keeps appearing.

Cause

An SSH session (same user) created a diagnostics file and is still active on the appliance.

Resolution

There are two ways to solve the problem:

  1. (If possible) close the SSH session that generates the diag file or use the command diags reset, then you will be able to run the diagnostics through the WebUI.​
     
  2. Another solution is to create a new user (Manage Appliance role) with the Platform Management (Hostname.Domain) > Users option (as shown in the picture)User-added image

and click on the plus button
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and create a new user with the Manage Appliance role.
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Then run the diagnostics normally with the new user you created.

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