SSL Visibility error: "Another diagnostics process is currently active, do you want to abort it?" message displayed repeatedly.

book

Article ID: 169028

calendar_today

Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

In the WebUI, when trying to generate a new diagnostics file through Monitor > Diagnostics the message "Another diagnostics process is currently active, do you want to abort it?" is displayed, as shown below:


User-added image

Clicking Yes or No does not generate any action on the SSLV appliance. 
Then, the message keeps appearing.

Cause

An SSH session (same user) created a diagnostics file and is still active on the appliance.

Resolution

There are two ways to solve the problem:

  1. (If possible) close the SSH session that generates the diag file or use the command diags reset, then you will be able to run the diagnostics through the WebUI.‚Äč
     
  2. Another solution is to create a new user (Manage Appliance role) with the Platform Management (Hostname.Domain) > Users option (as shown in the picture)User-added image

and click on the plus button
User-added image
and create a new user with the Manage Appliance role.
User-added image
Then run the diagnostics normally with the new user you created.

Attachments