SSL Visibility error: "Invalid Known Certificate with Key data: [csr'],['empty']"

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Article ID: 169026

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Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

The SSLV Appliance shows the "Invalid Known Certificate with Key data: [csr'],['empty']" error when trying to import a certificate.
Private Key missing from PEM

Cause

SSL Visibility needs both the private key as well as the certificate.

Resolution

The PEM needs to include both the private key and the certificate information in the same file, not only the certificate.

It should look as follows:

-----BEGIN CERTIFICATE----- 
XXXXXXXXCERTINFOXXXXXXXX 
-----END CERTIFICATE----- 

-----BEGIN RSA PRIVATE KEY----- 
XXXXXXKEYINFOXXXXXXX 
-----END RSA PRIVATE KEY----- 

The solution requires that you go into the device that you are trying to certify and generate the certificate and the private key, so then you can import both into the SSL Visibility appliance.
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