ProxySG Real-Time Rating Service (WebPulse/DRTR) Failed due to an SSL Handshake Failure

Article Id: 169013

Status: Published

Updated On: 13-05-2017 12:15

Legacy Id: TECH245801

Products:

Data Center Security Monitoring Edition ProxySG Software - SGOS

Issue/Introduction:

The ProxySG appliance Management Console reports a warning caused by DRTR service failure.

Cause:

Per a packet capture analysis, this issue occurs because the DRTR service connection fails due to a SSL handshake failure.

Resolution:

Renew the ProxySG appliance key to fix this issue. Refer to KB article 000010628 for steps on how to do so.