ProxySG Real-Time Rating Service (WebPulse/DRTR) Failed due to an SSL Handshake Failure

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Article ID: 169013

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Updated On:

Products

Data Center Security Monitoring Edition ProxySG Software - SGOS

Issue/Introduction

The ProxySG appliance Management Console reports a warning caused by DRTR service failure.

Cause

Per a packet capture analysis, this issue occurs because the DRTR service connection fails due to a SSL handshake failure.

Resolution

Renew the ProxySG appliance key to fix this issue.  Refer to KB article 000010628 for steps on how to do so.