ProxySG Real-Time Rating Service (WebPulse/DRTR) Failed due to an SSL Handshake Failure
Article ID: 169013
Updated On:
Products
Data Center Security Monitoring Edition
ProxySG Software - SGOS
Issue/Introduction
The ProxySG appliance Management Console reports a warning caused by DRTR service failure.
Cause
Per a packet capture analysis, this issue occurs because the DRTR service connection fails due to a SSL handshake failure.
Resolution
Renew the ProxySG appliance key to fix this issue. Refer to KB article 000010628 for steps on how to do so.
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