Unable to install the Firefox Introspection tool for Cloud Data Protection

Article Id: 168998
Status: Published
Updated On: 03-10-2017 21:58
Legacy Id: TECH245777
Products:
CDP for Salesforce
Issue/Introduction:

Admins are unable to install the PRSIntrospectionTool.xpi add-on in Firefox and receive the following error:

User-added image

Resolution:

In Firefox:

  1. Type about:config in the URL address bar
  2. Search for xpinstall.signatures.required
  3. Set to false