Malware Analysis Appliance displays "DataTables warning: JSON data from server could not be parsed" when View All Samples

Products

• Malware Analysis Software - MA

Issue/Introduction

MAA displays a "DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error." message when you attempt to View All Samples.

Cause

This is likely the result of a failed software update. There is a missing database field "Unknown column's.context". The context field was added in one of the recent MAA versions.

Resolution

A case should be opened with Blue Coat Support for further investigation.