Reporter 9 service still visible in services.msc after uninstall and reboot.

Products

• Reporter

Issue/Introduction

This issue reported was reported in Reporter 9.5.2.1.

• The Reporter 9 uninstaller removes all related Reporter files.
• However, after the uninstall, the Reporter 9 service still exists in services.msc.

Cause

This unexpected behavior is known issue for Symantec.

Resolution

The defect assigned is 224524.
Upgrade to the Reporter version when releases the fix.

Workaround

The current Reporter 9 uninstaller removes whole Reporter-related files.
You can safely remove Reporter 9 with the Windows sc.exe command.

1. Open ms.dos window.
2. Run command: sc.exe delete bcrservice.

Command example:
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C:\Users\sysadmin>sc.exe delete bcrservice
[SC] DeleteService SUCCESS

C:\Users\sysadmin>
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