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ICSP and NNP version 5.3.5 or older may get into a state where automatic updates do not work anymore
Applying the patch
1. Download the attached script BC_icsp_and_nnp_5.3.5_update_lock-fix.sh
2. Upload the script to the ISCP/NNP appliance to /tmp via SCP or SFTP
3. Login to the Appliance via SSH as root (the password is the same as the admin password)
4. Run these commands:
chmod 755 /tmp/BC_icsp_and_nnp_5.3.5_update_lock-fix.sh
Note down any errors you see in the output and contact support.
The script will also log all info to /opt/norman/logs/patch-5.3.5-update-lockup-fix.log so support may ask you for this file as well.