Automatic Updates do not work on ICSP/NNP

Products

• Symantec Products

Issue/Introduction

You are looking at an article which is applicable to an earlier version of ICSP. The information in this article might be outdated, or invalid. To view the latest information about ICSP, see the ICSP online Help.

 

 

ICSP and NNP version 5.3.5 or older may get into a state where automatic updates do not work anymore

Resolution

Applying the patch

1. Download the attached script BC_icsp_and_nnp_5.3.5_update_lock-fix.sh 
2. Upload the script to the ISCP/NNP appliance to /tmp via SCP or SFTP
3. Login to the Appliance via SSH as root (the password is the same as the admin password)
4. Run these commands:

chmod 755 /tmp/BC_icsp_and_nnp_5.3.5_update_lock-fix.sh
/tmp/BC_icsp_and_nnp_5.3.5_update_lock-fix.sh

Note down any errors you see in the output and contact support.

The script will also log all info to /opt/norman/logs/patch-5.3.5-update-lockup-fix.log so support may ask you for this file as well.