Automatic Updates do not work on ICSP/NNP


Article ID: 168941


Updated On:


Symantec Products


You are looking at an article which is applicable to an earlier version of ICSP. The information in this article might be outdated, or invalid. To view the latest information about ICSP, see the ICSP online Help.



ICSP and NNP version 5.3.5 or older may get into a state where automatic updates do not work anymore


Applying the patch

Download the attached script 
2. Upload the script to the ISCP/NNP appliance to /tmp via SCP or SFTP
3. Login to the Appliance via SSH as root (the password is the same as the admin password)
4. Run these commands:

chmod 755 /tmp/

Note down any errors you see in the output and contact support.

The script will also log all info to /opt/norman/logs/patch-5.3.5-update-lockup-fix.log so support may ask you for this file as well.

Attachments get_app