CAS returns error "JSON.decode(): You're trying to decode an invalid JSON String" when accessing statistics/overview page.

Article Id: 168939

Status: Published

Updated On: 13-05-2017 12:11

Legacy Id: TECH245709

Products:

Content Analysis Software - CA

Issue/Introduction:

When trying to display the CAS overview statistics, Firefox displays an unresponsive script error or an error stating invalid json string. This issue has been reported in 1.3.5.1 but it has been seen in prior releases of the code.

Cause:

The json error is due to badly terminated json string. it is quite likely
the flood of virus info to the stats is causing this.
The last line should be:

timestamp":14496736}]

and not:

timestamp":14496736]

Basically missing the closing "}"

hence parsing error.

Resolution:

Bug 231680 has been raised up to engineering to fix this issue.

Workaround

Resetting the statistics will resolve the issue temporarily.