CAS ERROR WebPulseBackend::Send failed

Products

• Content Analysis Software - CA

Issue/Introduction

The following messages appear in the CAS log:

avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 56
avservice[26570]: ERROR    : WebPulseBackend::Send failed 7
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28

Cause

28 = Timeout
56 = Failure Receiving
7 = Failure to connect to host (or proxy)

Resolution

The following may resolve some of the errors listed above.

• Correct connectivity/communication issue on the network.
• Remove SSL interception, authentication, or deny from the SG that impacts CAS communication (if using SG to communicate outbound).