CAS ERROR WebPulseBackend::Send failed

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Article ID: 168908

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Updated On:

Products

Content Analysis Software - CA

Issue/Introduction

The following messages appear in the CAS log:

avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 56
avservice[26570]: ERROR    : WebPulseBackend::Send failed 7
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28
avservice[26570]: ERROR    : WebPulseBackend::Send failed 28

Cause

28 = Timeout
56 = Failure Receiving
7 = Failure to connect to host (or proxy)

Resolution

The following may resolve some of the errors listed above.
  • Correct connectivity/communication issue on the network.
  • Remove SSL interception, authentication, or deny from the SG that impacts CAS communication (if using SG to communicate outbound).