General Cloud Data Protection Troubleshooting Guidelines

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Article ID: 168884

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Updated On:

Products

CDP Integration Server

Issue/Introduction

What steps should you perform before contacting Blue Coat Support for Cloud Data Protection issues?

Resolution

  1. Check the functionality with and without the Blue Coat Cloud Data Protection Integration Server in the chain.
  2. Does the issue occur direct to SaaS?
  3. Does the issue occur direct to CDP Gateway Server?
  4. Have any recent environment changes been made?
  5. Please attach logs, configuration, and screenshots to the case.