General Cloud Data Protection Troubleshooting Guidelines
Article ID: 168884
CDP Integration Server
What steps should you perform before contacting Blue Coat Support for Cloud Data Protection issues?
- Check the functionality with and without the Blue Coat Cloud Data Protection Integration Server in the chain.
- Does the issue occur direct to SaaS?
- Does the issue occur direct to CDP Gateway Server?
- Have any recent environment changes been made?
- Please attach logs, configuration, and screenshots to the case.