Windows iVM activation is stuck Initializing on Malware Analysis Appliance

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Article ID: 168883

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

Resolution

Open a new browser tab and go to:
https://<maa-ip>/rapi/system/vm/bases

One of the bases will not be in a "READY" state (vm_bases_state_text) but shows as "INIT" state type.
Note the "vm_bases_vmb_id"

Login to the MAA via ssh using the g2 user.

Run this command to delete the failed base image from the database:

curl -X DELETE localhost/rapi/system/vm/bases/<vm_bases_vmb_id>

Now you can refresh the Manage Activations page and start over.