ProxySG fails to upload access-log to HTTP Server, error message "Failure Base64 encoding HTTP header."

Article Id: 168882

Status: Published

Updated On: 13-05-2017 12:07

Legacy Id: TECH245636

Products:

Asset Management Solution Data Center Security Monitoring Edition ProxySG Software - SGOS

Issue/Introduction:

ProxySG fail to upload the access-log into external HTTP Server. It triggered the following error message in the eventlog:

2015-10-01 00:00:07 UTC "Failure Base64 encoding HTTP header." 0 E000A:1 alog_stream_http.cpp:199
2015-10-01 00:00:07 UTC "Access Log HTTP (main): Error occurred creating http headers. Closing connection." 0 E000A:1 alog_stream_http.cpp:513

Cause:

It hits the known bug (bug#227943 / bug#225148) where the access log upload may fail when using HTTP Basic authentication credentials encoded with Base64.

Resolution:

The bug has been fixed in 6.5.8.8 / 6.6.3.1 or above.