New CachePulse license is not valid after being installed on ProxySG

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Article ID: 168865

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

After License renewal should have been used on ProxySG for CachePulse, the ProxySG is saying it is not valid.

Resolution

CachePulse licensing information is embedded in the download it receives from the ProxySG appliance. CachePulse is not able to download a license if licensing information has not been embedded in the download it receives. To ensure that the ProxySG appliance has all the licensing information CachePulse requires to determine if a license is valid:

  1. In the Management Console, select Configuration > Proxy Settings > General.
  2. Clear the Enable check box.
  3. Click Apply.
  4. Select the Enable check box.
  5. Click Apply.
  6. Click Download Now.