Unable to access Content Analysis Management Console

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Article ID: 168856

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Updated On:

Products

Mobile App Risk Detection Content Analysis Software - CA

Issue/Introduction

You are unable to access the Content Analysis Management Console using IE, Chrome or Firefox.  

IE shows spinning clock;
Chrome might show "Server has a weak ephemeral Diffie-Hellman public key";
Firefox shows "Error code: ssl_error_weak_server_ephemeral_dh_key"

 

Cause


This could happen on latest release of browsers that does support weak cipher suite and old version of Content Analysis (1.2.4 or earlier).
 

 

Resolution

Upgrade to the latest release of Content Analysis (1.3.1.1 or higher).  See workaround how to access Management GUI in order to upgrade

Workaround

Only known workaround to date is to use Firefox and editing "about:config"

Here are the steps: 
  1.  In Firefox, enter about:config in the URL field and press enter.
  2. Accept the This might void your warranty! warning
  3. In the search field at the top, enter security.ssl3.dhe_rsa_aes
  4. Double click each result (128 and 256) to toggle the Value to false
Once this is done, you can log in to Content Analysis and perform the upgrade to 1.3 or later.