Blue Coat WebFilter Communication Status Warning in Health Monitoring

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Article ID: 168853

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

In the ProxySG Management Console, BCWF (Blue Coat WebFilter) Communication Status has a "WARNING" in Health Monitoring:

Blue Coat WebFilter Communication Status
Current State                 : WARNING
Last Transition               : Thu, 13 Nov 2015 12:00:47 UTC
Current Value                 : Blue Coat has 10 update errors
Unit of Measurement      : update errors
Warning Threshold         : 10
Warning Interval              : 0
Critical Threshold            : 20
Critical Interval                : 0
Notification Method         : log
 

Cause

BCWF had up to 10 download failures since the last boot. Check if the download is still failing by going to the advanced URL:

https://<IP_address>:8082/ContentFilter/Blue%20Coat/Log

 

Resolution

If the last download is successful, clear this warning  by rebooting the ProxySG appliance.

Refer to the following articles if download failures persist:

Socket connection error while downloading the content database.
Socket Connection Error is seen after the download of the Blue Coat Web Filter fails.
401 error when downloading Content Filtering database on the ProxySG