Failed to restore ProxySG configuration after the SSL trust package is installed on the ProxySG

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Article ID: 168848

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Updated On:

Products

Director

Issue/Introduction

After the trust package is installed on the ProxySG, the Blue Coat Director restore feature does not work as intended.

Cause

This is caused by an SGOS bug that includes invalid cli commands.

Resolution

Workaround

There are two potential workarounds to this.
  1. You can restore to an earlier backup from where you have not installed the Trust Package.
  2. Manually restore the ProxySG after modifying the contents of the backup.
  • First reset the ProxySG back to factory defaults manually.  You can keep the console settings.  To do this type 'restore-defaults keep-console' from the enable command on the ProxySG.
  • Create an overlay and paste the content of the backup as cli but remove the following lines from the content:
create ccl bluecoat-appliance
edit ccl bluecoat-appliance ;mode
add BC_Engineering_CA
add ABRCA_root
exit
  • Push this overlay to the destination ProxySG.