Content Analysis error "license suspended due to license server avoidance"

Products

• Content Analysis Software - CA

Issue/Introduction

Content Analysis beginning with version 1.2.4.5 introduced additional licensing checks which may result in the license being suspended under certain conditions.

You can finds similar error in clp_services.log:

 CAS err entitlements[5812]: Error in processing notifiers for the component Sandboxing:   -14403:license suspended due to license server avoidance

 CAS err ERROR com.bluecoat.clp.shared.CliCommon- Error in invokeRPCUtil = ErrorCode=-14403:ErrorMessage=license suspended due to license server avoidance  

Cause

This error will occur if either of the following are detected:

• The Content Analysis appliance cannot access the host validation.es.bluecoat.com on port 443.
• The licensing server detects that the serial number of the appliance has been used elsewhere.

Resolution

1. Ensure Content Analysis can access the host validation.es.bluecoat.com either directly or using a proxy.
2. If you're using a proxy appliance, ensure SSL interception is disabled for this connection as Content Analysis may attempt to send a client certificate.
3. If you feel the serial number has not been used elsewhere and that this is in error, contact support to discuss the options available.