Why does Content Analysis not send alerts when a pattern file download fails?

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Article ID: 168846

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Updated On:

Products

Content Analysis Software - CA

Issue/Introduction

Content Analysis is not sending alerts because the failed update was due to network related issue.

Cause

There are two conditions in which Content Analysis sends alerts when pattern file failed to update:

1. Download is successful.
2. The downloaded pattern file failed to update the current pattern file.

 

Resolution

If Content Analysis is unable to download the pattern file due to network error, it is expected that it will not trigger the pattern update alerts. 

Monitor your Content Analysis appliance with an SNMP monitoring tool to be alerted to issues with connectivity, and take appropriate action to correct these issues. Failure to correct a network issue may also result in delays in processing user requests that pass through your ProxySG appliance(s).

Workaround

None.