Unable to validate Worklaod Automation AE (Autosys) server in WCC after a server reboot

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Article ID: 16882

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

It is a practice to restart the server post patch application. At times some services are disabled when multiple restarts are required. This issue was a culmination of such a scenario.



There was an unplanned restart of AE server. Post that WCC url did not open. When We have restarted the WCC services , url was working. But after I login to WCC the AE server in configuration tab failed to validate.

 

Environment

Workload Automation AE 11.3.6Workload Control center 11.4Windows 2012

Resolution

When there is a communication issue we need to first verify if the EEM services are running

In Windows

In Linux

]# ps -ef | grep igateway
root       5909      1  0 Aug10 ?        01:30:12 ./igateway -b
root       5933      1  0 Aug10 ?        00:26:06 /bin/sh ./WDigateway.sh

Next confirm if server connection is successful in WCC dashboard.

In this case there was a connection failed icon as shown below.

Since there is no change in the configuration and only a restart of the service has happened, We need to verify if the CA connection broker  service has been started.

 

As shown above the service was in disabled state. After enabling the service and starting it the Server was shown validated in the WCC dashboard.

 

Additional Information

For more information on WCC configuration please refer to the following documentation.

Configure the CA WCC Server on Windows

Configure the CA WCC Server on UNIX

Attachments

1558719234151000016882_sktwi1f5rjvs16v9a.jpeg get_app
1558719232345000016882_sktwi1f5rjvs16v99.jpeg get_app
1558719230405000016882_sktwi1f5rjvs16v98.jpeg get_app