Incorrect hardware model is displayed in the SSLV Web User Interface and Front Panel LCD

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Article ID: 168810

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Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

An incorrect hardware model is displayed in the SSL Visibility WebUI (Management GUI) and front panel LCD. For example, an SV3800 appliance is detected being an SV2800 in the WebUI and on the front panel.

Resolution

Take the following steps to correct this issue:
  1. Ensure that the appliance is powered off.
  2. Re-seat every NetMod to ensure there is proper contact between the NetMod and chassis.
  3. Power up the appliance again and verify if the correct model is displayed.
  4. If the problem persists, open a case with Blue Coat Technical Support (https://bto.bluecoat.com/)