How to display in Support Automation the local language of the end user?
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How to display in Support Automation the local language of the end user?


Article ID: 16881


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Is it possible to display different languages other than the Service Desk locale?


Service Desk 14.1 and above


Support Automation does have the ability to handle different languages for the end user, they can be activated in the following path:

Administration tab->Support Automation->Adaptation->Localization admin

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In this path you can enable the available languages, once they are enable in order to activate them Service Desk services need to be restarted, so by the time that the end requests for a Live Assistance session, the end user can select the preferred language to work with the analyst.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpeAAG" alt="end user screen.jpg" width="854" height="408">


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1558719139705000016881_sktwi1f5rjvs16v72.png get_app