How to display in Support Automation the local language of the end user?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to display different languages other than the Service Desk locale?

Environment

Service Desk 14.1 and above

Resolution

Support Automation does have the ability to handle different languages for the end user, they can be activated in the following path:

Administration tab->Support Automation->Adaptation->Localization admin

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpfAAG" alt="localization.PNG" width="689" height="289">

In this path you can enable the available languages, once they are enable in order to activate them Service Desk services need to be restarted, so by the time that the end requests for a Live Assistance session, the end user can select the preferred language to work with the analyst.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpeAAG" alt="end user screen.jpg" width="854" height="408">