How to display in Support Automation the local language of the end user?

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Article ID: 16881

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible to display different languages other than the Service Desk locale?

Environment

Service Desk 14.1 and above

Resolution

Support Automation does have the ability to handle different languages for the end user, they can be activated in the following path:

Administration tab->Support Automation->Adaptation->Localization admin

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In this path you can enable the available languages, once they are enable in order to activate them Service Desk services need to be restarted, so by the time that the end requests for a Live Assistance session, the end user can select the preferred language to work with the analyst.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpeAAG" alt="end user screen.jpg" width="854" height="408">

Attachments

1558719143552000016881_sktwi1f5rjvs16v73.jpeg get_app
1558719139705000016881_sktwi1f5rjvs16v72.png get_app