Test failed, error code was Hostname/Address resolution failure when connecting to HSM.

Article Id: 168785

Status: Published

Updated On: 13-05-2017 12:01

Legacy Id: TECH245496

Products:

Asset Management Solution Data Center Security Monitoring Edition ProxySG Software - SGOS

Issue/Introduction:

When testing connectivity to the HSM appliance (test hsm-keyring keyringid), the test fails with the following error:

% Test failed, error code was Hostname/Address resolution failure

Cause:

A PCAP shows that the string being passed to DNS has invalid strongs after the hostname. For example, it might append a string such as "\237\004\200\212" after the FQDN. This results in the DNS cache being ignored, and if DNS imputing is enabled it will result in many DNS requests.

Resolution:

This is fixed in SGOS 6.5.8.3 and 6.6.2.1 and later.