When the Altiris Console is opened, getting error 'Server is busy. Try request again later.' in the main page.

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Article ID: 168751

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

When he tries to open the Altiris Console, he gets this message:

Server is busy. Try request again later.

Here are some examples for the error messages that appears on the Altiris logs (occurring almost every minute):

Priority: 1
Date: 11/1/2006 10:51:54 AM
Tick Count: 180475313
Host Name: AltirisServerName
Process: w3wp.exe (6252)
Thread ID: 6796
Module: AltirisNativeHelper.dll
Source: GetClientPolicies::Page_Load
Description: Unable to get the client policies for the specified request (Request: <Request configVersion="2" hash="bc331d98-5f3e-65c3-9f7c-caff28088ea2" compress="1"><WrkstaGuid>a5de9610-9a26-4ea7-b7ef-e203f337a77c</WrkstaGuid></Request>, Exception: System.Runtime.Remoting.RemotingException: An error occurred while processing the request on the server: System.Runtime.Remoting.RemotingException: Server is busy. Try request again later.

Server stack trace:
   at System.Runtime.Remoting.Channels.Tcp.TcpSocketHandler.ReadToEndOfHeaders(BaseTransportHeaders headers)
   at System.Runtime.Remoting.Channels.Tcp.TcpClientSocketHandler.ReadHeaders()
   at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Altiris.NS.ClientConfigManagement.ClientConfigManager.GetCompressedClientConfigFromRequest(String requestXml)
   at Altiris.Web.NS.Agent.GetClientPolicies.Page_Load(Object sender, EventArgs args))

===================================================================================

Priority: 1
Date: 11/1/2006 10:25:15 AM
Tick Count: 178876454
Host Name: AltirisServerName
Process: w3wp.exe (6252)
Thread ID: 7296
Module: AltirisNativeHelper.dll
Source: global.asax
Description: Unhandled exception.  Type=System.Runtime.Remoting.RemotingException Msg=An error occurred while processing the request on the server: System.Runtime.Remoting.RemotingException: Server is busy. Try request again later.
StackTrace=

Server stack trace:
   at System.Runtime.Remoting.Channels.Tcp.TcpSocketHandler.ReadToEndOfHeaders(BaseTransportHeaders headers)
   at System.Runtime.Remoting.Channels.Tcp.TcpClientSocketHandler.ReadHeaders()
   at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Altiris.NS.Utilities.IServerCache.Add(String SubCacheKey, String dataKey, Object dataValue, TimeSpan slidingExpiration)
   at Altiris.NS.UI.Controls.GlobalCacheImp.set_Item(String strDataKey, Object value)
   at Altiris.NS.UI.Controls.TreeToolBarButton.RegisterTreeToolBarButtonClientScript()
   at Altiris.NS.UI.Controls.TreeToolBarButton.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain()

===================================================================================

Priority: 1
Date: 11/27/2006 11:53:23 AM
Tick Count: 178876454
Host Name: AltirisServerName
Process: w3wp.exe (9372)
Thread ID: 4756
Module: AltirisNativeHelper.dll
Source: global.asax
Description: Unhandled exception. Type=System.Runtime.Remoting.RemotingException Msg=An error occurred while processing the request on the server: System.Runtime.Remoting.RemotingException: Server is busy. Try request again later.

Server StackTrace= Server stack trace:
  at System.Runtime.Remoting.Channels.Tcp.TcpSocketHandler.ReadToEndOfHeaders(BaseTransportHeaders headers)
  at System.Runtime.Remoting.Channels.Tcp.TcpClientSocketHandler.ReadHeaders()
  at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream   requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
  at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
  at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
  at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
  at Altiris.NS.Licensing.LicensingPolicyMgmtService.RefreshLicenseTable()
  at Altiris.NS.Licensing.LicensingPolicyManager.RefreshLicenseTable()
  at Altiris.NS.UI.cfgLicensing.Page_Load(Object sender, EventArgs e)
  at System.Web.UI.Control.OnLoad(EventArgs e)
  at _ASP.cfgLicensing_aspx.OnLoad(EventArgs e)
  at System.Web.UI.Control.LoadRecursive()
  at System.Web.UI.Page.ProcessRequestMain()


If you try to stop the Altiris Services, you receive an error message from the Service control manager saying that the service could not stop.

Cause

The cause of this issue is currently unknown.

Resolution

 

A simple reboot of the Notification Server should fix the issue.

If reboot doesnot fix the issue try to check C:\ProgramData\Symantec\SMP\EventQueue location and try to process the pilled up files under EvtQFast.

Note: Sometimes the issue can be related to multiple Scheduled Tasks (Start>Control Panel>Scheduled Tasks) running at the same time, causing the Notification Server to use most of the resources on these tasks. Make sure that you don't make too many Scheduled Tasks running at the same time or overlapping each other. If it is the case, make sure that you change the run schedule in some of them.

Applies To
Notification Server 6.0.6074 SP3