After upgrading to SGOS 6.6.2.1, application category classification no longer works

Products

• Data Center Security Monitoring Edition
• ProxySG Software - SGOS

Issue/Introduction

After upgrading to SGOS 6.6.2.1, policy rules based on application category no longer match which can allow sites that were previously denied or deny sites that were previously allowed.

Cause

Starting in SGOS 6.6.x, the option to enable or disable Application Categorization has been added to the ProxySG appliance, and in some cases this option defaults to disabled.

Resolution

To enable Application Categorization:

1. In the Management Console, go to Configuration > Application Classification > General
2. Select the check box next to Enable Blue Coat Application Classification on this device. If the box is already selected, clear it, save the settings, reselect it, and then save the settings again.

If this does not resolve your issue, verify your Blue Coat Web Filter database download status by going to Configuration > Content Filtering > Blue Coat > View Download Status.