PacketShaper S-Series running 11.5 can't connect to IntelligenceCenter
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Article ID: 168746
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Updated On:
Products
PacketShaper S-SeriesIntelligenceCenter
Issue/Introduction
After upgrading from PS 11.4 to PS 11.5.1, the PacketShaper S-Series appliances cannot connect to IntelligenceCenter 3.3.3.
Cause
PS 11.5.1 includes the secure cipher suite for TLS, causing connectivity problems with IC 3.3.3 which doesn't support these stronger ciphers. Previous 11.x versions do not have the stronger ciphers, so it isn't an issue.
Resolution
Set PacketShaper to a weaker cipher strength and reset the appliance: