Task Queue is unusually high on Malware Analysis (MA) on CAS devices.
search cancel

Task Queue is unusually high on Malware Analysis (MA) on CAS devices.

book

Article ID: 168745

calendar_today

Updated On:

Products

Malware Analysis Software - MA Content Analysis Software ISG Content Analysis

Issue/Introduction

You are experiencing a higher than expected amount of tasks and it seems to be getting delayed in the queue.
Support may ask you for some statistical information to investigate this

Resolution

Please provide the following information to help investigate if MA is processing tasks as expected or if there is a performance issue:

Go to the Malware Analysis menu, select Stats in the MA User Interface, and create 6 graphs:

1. Tasks Complete - Last 24 hours
2. IntelliVM queue size - Last 24 hours
3. IntelliVM Execution Time  - Last 24 hours
4. Tasks Complete - Last 7 Days
5. IntelliVM queue size - Last 7 Days
6. IntelliVM Execution Time - Last 7 Days

You can download these as jpeg images and other formats from the menu in the upper right corner of each statistics graph window.

Then generate a troubleshooting file as well under Utilities > Troubleshooting.

Please also provide the output of:  https://<maa-ip-addess>/rapi/system/queues
 

Powered by Wolken Software