Task Queue is unusually high on Malware Analysis Appliance
Article ID: 168745
Updated On:
Products
Malware Analysis Software - MA
Issue/Introduction
You are experiencing a higher than expected amount of tasks in the queue.
Support may ask you for some statistical information to investigate this
Support may ask you for some statistical information to investigate this
Resolution
Please provide the following information to help investigate if MAA is processing tasks as expected of if there is a performance issue:
Go to the System Info menu and select System Statistics in the MAA User Interface and create 4 graphs:
1. Tasks Complete - Last 24 hours
2. IntelliVM queue size - Last 24 hours
3. Tasks Complete - Last 7 Days
4. IntelliVM queue size - Last 7 Days
You can download these as jpeg images and other formats from the menu in the upper right corner of each statistics graph window.
Also, please also provide the output of: https://<maa-ip-addess>/rapi/system/queues
Go to the System Info menu and select System Statistics in the MAA User Interface and create 4 graphs:
1. Tasks Complete - Last 24 hours
2. IntelliVM queue size - Last 24 hours
3. Tasks Complete - Last 7 Days
4. IntelliVM queue size - Last 7 Days
You can download these as jpeg images and other formats from the menu in the upper right corner of each statistics graph window.
Also, please also provide the output of: https://<maa-ip-addess>/rapi/system/queues
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