Performance issues in CA Top Secret after installing Sailpoint

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Article ID: 16874

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Updated On:

Products

CA Top Secret CA Top Secret - LDAP

Issue/Introduction

After installing Sailpoint, CA Top Secret CPU usage goes up.



After installing Sailpoint, CA Top Secret CPU usage goes up.

Environment

Release:
Component: TSSMVS

Resolution

TSSRPTSG reports indicates that more TSS commands are being issued after SAILPOINT was introduced.

Setting a SLIP to force a dump of the TSS address space shows that SAILPOINT is issuing thousands of TSS LIST commands in an hour.

After working with SAILPOINT support, they acknowledged that they were issuing thousands of TSS commands and will be working on a fix to make SAILPOINT more efficient.

Please contact SAILPOINT support if you are encountering performance issues in CA Top Secret after installing SAILPOINT.