Security Analytics communication errors when proxy is set and Malware Analysis Appliance is on the same subnet

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Article ID: 168685

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Updated On:

Products

Security Analytics

Issue/Introduction

If you have proxy settings defined in Security Analyctics (SA), but the Malware Analysis Appliance (MAA) is on the same subnet. You will encounter a problem where SA still tries to use the proxy to communicate with MAA.

Resolution

Performed the following,

1. Access SA Appliance via the root user through SSH.
2. Edit /etc/environment.
3. Add a line with hosts or IP addresses that will not be proxied, including the MAA IP address. 
Example:
no_proxy="google.com,10.10.10.10, bluecoat.com"
4. Close file and reboot the system.

Workaround