Security Analytics communication errors when proxy is set and Malware Analysis appliance is on the same subnet

Products

• Security Analytics

Issue/Introduction

If you have proxy settings defined in Security Analyctics (SA), but the Malware Analysis Appliance (MAA) is on the same subnet. You will encounter a problem where SA still tries to use the proxy to communicate with MAA.

Resolution

Perform the following:

1. Access SA Appliance via the root user through SSH.
2. Edit /etc/environment.
3. Add a line with hosts or IP addresses that will not be proxied, including the MAA IP address.   Example: no_proxy="example.com,10.10.10.10, example.com"
4. Close file and reboot the system.