Management Center web console Stops Responding Until Restart/Reboot

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Article ID: 168665

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Updated On:

Products

Management Center

Issue/Introduction

After certain amount of days/hours, the Management Center web console stops responding. Perform a restart/reboot on Management Center. After Management Center restarts, the web console functions until x number of days/hours have passed. The Management Center web console continues this cycle.

Cause

A bug in the license system hands out a license with a blank value instead of null
View log.log until you see the following error message:

[2015-05-29 12:11:35.212] ERROR pool-4-thread-1                             com.bluecoat.cm.clp.CLPActivator                                  Unable to retreive license, {} java.text.ParseException: Unparseable date: ""
    at java.text.DateFormat.parse(DateFormat.java:357)
    at com.bluecoat.cm.clp.license.License.toDate(License.java:89)
    at com.bluecoat.cm.clp.CLPActivator$1.run(CLPActivator.java:71)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:304)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:745)

[2015-05-29 12:11:35.213] WARN  pool-4-thread-1                         com.bluecoat.cm.clp.CLPActivator                                 
License information is invalid or missing, system will shutdown in 24 hour

Resolution

Go to BTO and generate and install a new license. This resolves the error.