Unable to uninstall Unified Agent (Cloud Version) 4.6 with a password

book

Article ID: 168660

calendar_today

Updated On:

Products

Web Security Service - WSS

Issue/Introduction

When you try to uninstall the cloud version of Unified Agent 4.6, it fails with error "Unable to uninstall Unified Agent. The uninstall token you have provided is incorrect. Please try again or contact your administrator for assistance."

Cause

For the cloud version of Unified Agent 4.6, the uninstall token was changed from SUP=password to UNINSTALL_TOKEN=token

Resolution

To uninstall the cloud version of Unified Agent 4.6 from a Windows system use the following syntax:
msiexec /X{57C446AD-BC63-4933-B015-4B98207E6499} UNINSTALL_TOKEN=token