"setup reset all" causes system hang if time zone setting is "local"

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Article ID: 168650

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Updated On:

Products

PacketShaper S-Series

Issue/Introduction

The setup reset all command does not work correctly on PacketShaper-S series if time zone setting is local.
PacketShaper S-series hangs during the restart process after executing the setup reset all command.

 

Resolution

Workaround

Blue Coat recommends using the following time zones for GMT offset "GMT+00:00".
 
NameGMT offsetDescription
ReykjavikGMT+00:00Reykjavik, Greenwich Mean Time, UTC
CasablancaGMT+00:00Casablanca, Monrovia
LondonGMT+00:00London, Edinburgh, Dublin, Lisbon, Tenerife
[Note] The time zone Local's offset is GMT+00:00.

Unplug the power cable if you experience this issue. After plugging the power cable back in, the PacketShaper boots up with factory default settings.