The ProxySG appliance displays a virus_detected exception page, even though there is no virus

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Article ID: 168617

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Updated On:

Products

Asset Management Solution ProxySG Software - SGOS

Issue/Introduction

You may receive a virus_detected exception page even though there is no virus. This only happens with SGOS 6.5.6.1 - 6.5.7.4 when both the following conditions are present:
  • The ICAP service was set to fail open with patience page
  • delete on abandonment is enabled.

Resolution

This has been addressed by B#217047 in SGOS 6.5.7.5 and newer versions.
A virus_detected exception was returned, even though there was no virus, instead of a file blocked exception, when a file extension was blocked by a ProxyAV, and the ICAP service was set to fail open with patience page and delete on abandonment was enabled.