The ProxySG appliance displays a virus_detected exception page, even though there is no virus
Article ID: 168617
Asset Management SolutionProxySG Software - SGOS
You may receive a virus_detected exception page even though there is no virus. This only happens with SGOS 18.104.22.168 - 22.214.171.124 when both the following conditions are present:
The ICAP service was set to fail open with patience page
delete on abandonment is enabled.
This has been addressed by B#217047 in SGOS 126.96.36.199 and newer versions. A virus_detected exception was returned, even though there was no virus, instead of a file blocked exception, when a file extension was blocked by a ProxyAV, and the ICAP service was set to fail open with patience page and delete on abandonment was enabled.