Delay in Initial Content Analysis Licensing

Products

• Content Analysis Software - CA
• CAS-VA
• CAS-S200
• CAS-S400
• CAS-S500

Issue/Introduction

When deploying a new Content Analysis appliance, users will experience a delay of up to two minutes from when they register their appliance on services.bluecoat.com to when their appliance can retrieve the third party licenses for AV, Sandboxing, and Whitelisting services.
 

Resolution

Workaround

• Wait two minutes between when you register your Content Analysis appliance and when you first attempt to update the licenses on the appliance