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Cannot launch the Visual Policy Manager


Article ID: 168586


Updated On:


ProxySG Software - SGOS


In the ProxySG Management Console, clicking Launch does not open the VPM. The console displays the message Launching VPM. Please wait...


Try the following steps to resolve the issue:

  • Verify that you are running a supported Java version. See Supported Java, operating system, and browser versions for SGOS.  This information can also be found in the release notes on the firmware download page.
  • Clear the browser cache.
  • Try using different browsers and a different computer.
  • Ensure that there is no resource issue on the ProxySG appliance (CPU, memory utilization).