iOS Profile Installation Failed with Mobile Device Management (MDM) already installed.

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Article ID: 168575

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

iOS Profile Installation Failed with Mobile Device Management (MDM) when already installed.

Cause

Scenario: push the iOS mobile profile.
Mobility > Mobile Device Apps > iOS App
Go to https://mobility.threatpulse.com/enroll.html to enroll device

You receive the following error.
Profile Installation Failed
Mob
ile Device Management is already installed

If you have another MDM application currently installed, you receive the above error while attempting to push ThreatPulse Mobility for iOS.

 

Resolution

Multiple MDMs are not supported. Only one MDM can exist on the iOS device at a time. This is an iOS limitation.

 

Workaround

Remove current installed MDM and push the ThreatPulse mobility for iOS again.