Error: "bluecoat.sgos.ui.SG_UIApp.class"

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Article ID: 168571

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

You receive a Java error "bluecoat.sgos.ui.SG_UIApp.class" when accessing Symantec ProxySG or Symantec Advanced Secure Gateway (ASG) via the Management Console GUI.

Cause

An incompatible cipher setting exists an or incompatible certificate is in use for the HTTPS-Console service.

 

Resolution

To set the certificate to the default, issue the following CLI

>enable 
Enable Password: 
#conf t 
Enter configuration commands, one per line. End with CTRL-Z. 
#(config)management-services 
#(config management-services)edit HTTPS-console 
#(config HTTPS-Console)attribute keyring default

To reset the ciphers to standard ciphers, issue the following CLI

>enable 
Enable Password: 
#conf t 
Enter configuration commands, one per line. End with CTRL-Z. 
#(config)management-services 
#(config management-services)edit HTTPS-console
#(config management-services)
attribute cipher-suite  AES128-SHA AES128-SHA256 AES256-SHA256 AES256-SHA DHE-RSA-AES128-SHA DHE-RSA-AES256-SHA DES-CBC3-SHA

To enable TLS 1, TLS 1.1, and TLS 1.2, issue the following CLI

>enable 
Enable Password: 
#conf t 
Enter configuration commands, one per line. End with CTRL-Z. 
#(config)management-services 
#(config management-services)edit HTTPS-console
#(config management-services)
attribute ssl-versions tlsv1 tlsv1.1 tlsv1.2

Add the Management Console to the exception list

Open the Java Control Panel, select Security, and add the Management Console URL to the exception list.