Host Categorization database download is not working on SSL Visibility

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Article ID: 168567

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Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

The SSL Visibility appliance has the Host Categorization license but the database will not download and can't be implemented in policy.
 

Cause

Host Categorization database download fails with an error.

Unable to load Host Categorization database:SSLe:Webfilter [0x3a004864;code:100;sub:72] Webfilter database could not be downloaded

Unable to load Host Categorization database:SSLe:Webfilter [0x3a004764;code:100;sub:71] Webfilter database could not be downloaded

Resolution

One requirement for downloading the Host Categorization database is a reachable DNS server configured on the SSL Visibility appliance.

To verify a DNS server is configured on the appliance, go to the <hostname.local_domain> menu and choose  Management Network. Then verify you have IP addresses configured for both Primary Nameserver and Secondary Nameserver.