"Authentication failed" error when logging in to Director

Article Id: 168565
Status: Published
Updated On: 13-05-2017 11:49
Legacy Id: TECH245221
Products:
Director
Issue/Introduction:

When logging into Director you might see the error:

Unable to connect to Director: IP or DNS name
Reason: Authentication to <Ip or DNS name> failed.

If the Java Console is enabled, its output displays the following:

Exception: server certificate change is restricted during renegotiation  String: javax.net.ssl.SSLHandshakeException: server certificate change is restricted during renegotiation

Cause:

This is caused by certification negotiation between server and client.

Resolution:

Disable TLS 1.0 for Java. 

  1. Open the Control Panel.
  2. Open the Java Control Panel.
  3. Click Advanced.
  4. Clear the Use TLS 1.0 option.
  5. Select one or both of the following and save the settings:
  • TLS 1.1
  • TLS 1.2