Error "Could not launch Management Console org/apache/xerces/parsers/SAXParser" when trying to launch the ProxySG Management Console from Director

Article Id: 168560
Status: Published
Updated On: 03-10-2017 21:55
Legacy Id: TECH245216
Products:
Director
Issue/Introduction:

You cannot launch the ProxySG Management Console from Director. You receive the following error:

Could not launch Management Console org/apache/xerces/parsers/SAXParser

Failed to launch ProxySG Management Console from Director

Cause:

On the ProxySG appliance, TLS version 1.0 is disabled on the SSL Client, but the version of curl that  Director uses to download the ProxySG applaince's JAR file only supports TLS1.0.  
 

Resolution:

Step 1: Enable the SSL client on the ProxySG appliance to support TLS version 1.0. 

  1. In the Management Console, select Configuration > SSL > SSL Client > SSL Protocols.
  2.  Select TLSv1.
  3. Click Apply.
Enable TLSv1 in ProxySG

Step 2: Clear the JAR cache in Director.
  1. In the Director Management Console, select Configure and right click the ProxySG appliance.
  2. Select Clear SG Jars.
  3. After the Java cache is cleared, right click the appliance and click Configure to download the JAR files from appliance again.