When troubleshooting an issue with a ProxySG, Technical Support will require that files be uploaded from the appliance. The nature of the issue will define which files will be required to upload.
Uploading those files from the appliance is very straightforward. Once the Service Request has been opened and the number has been provided to you, you can use the following procedure to upload files to Symantec support. **Please Note** All upload items are not required on all cases. Please use these instructions and upload the items that are requested in your specific case.
First, open the web interface and navigate to Maintenance / Service Information / Send information / Send Service Information.
In the "Service Request Number" box, enter the service request number to which you would like to upload files to.
Here are the different options and what they represent