I receive error while upgrading or installing Reporter

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Article ID: 168522

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Updated On:

Products

Reporter

Issue/Introduction

The This installation package is not supported by this processor type. Contact your product vendor. occurs when I attempt to install or upgrade Reporter.
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Cause

Reporter requires a 64-bit operating system. The error indicates that the installation was performed on a 32-bit operation system.

Resolution

Install Reporter on 64-bit operating system according to the sizing guide at this link:

https://bto.bluecoat.com/documentation/reporter-sizing-guide
 

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