I receive error while upgrading or installing Reporter

Products

• Reporter

Issue/Introduction

The This installation package is not supported by this processor type. Contact your product vendor. occurs when I attempt to install or upgrade Reporter.

Cause

Reporter requires a 64-bit operating system. The error indicates that the installation was performed on a 32-bit operation system.

Resolution

Install Reporter on 64-bit operating system according to the sizing guide at this link:

https://bto.bluecoat.com/documentation/reporter-sizing-guide