The Secure Web Gateway Virtual Appliance (SWG VA) does not download the Blue Coat WebFilter (BCWF) database even though both the username and password fields for BCWF are empty as stated in the Secure Web Gateway Virtual Appliance Initial Configuration Guide.
Even though the username/password fields appear empty, they contain values. To confirm if this is the case, check the SysInfo. The following is an example:
!- BEGIN content_filtering content-filter ;mode provider iwf enable provider bluecoat enable review-message bluecoat ;mode download encrypted-password "** Password suppressed **" service secure disable exit exit !- END content_filtering
The line download encrypted-password "** Password suppressed **" indicates a password is present.
Clear the BCWF username and password fields:
In the Management Console, select Configuration > Content Filtering > Blue Coat WebFilter.
Click Change Password.
In the New Password field type any string and then delete it.
Do the same in the Confirm New Password field.
Click OK and then click Apply.
Both fields should be blank. Click Download Now. The BCWF database should download successfully. You can confirm this by clicking View Download Status.