Cloud SWG users labeled as suppressed in reports

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Cloud SWG contains a feature that allows you to suppress some information from the access logs, and thus reports.

To verify the status of this feature, in the Cloud SWG portal navigate to Account Configuration > Data Retention and Privacy and expand End User Privacy.

Under the default privacy settings, the following settings are available: 

• Log all traffic normally (no suppression)
• Suppress User/Group Device Info (User/Group and Device Info reporting is not available with this setting)
• Suppress User/Group, Device Info, Client IP, Geolocation (User, Client IP, and Geolocation reporting is not available with this setting)
• Do not log any data (Reporting is not available with this setting)

Environment

Cloud SWG

Resolution

Oftentimes, suppression is required in certain countries or business sectors. Before changing the option, verify why these options were set.
If you have the authority, select Log all traffic normally (no suppression)

For more information check Suppress Personal Information From Access Logs.