PacketShaper running PacketWise 11.2.1.9 or earlier rebooting every few minutes
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Article ID: 168500
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Updated On:
Products
PacketShaper S-Series
PacketShaper
Issue/Introduction
S-series PacketShapers running versions 11.2.1.9 and earlier may experience an issue where the PacketShaper process may restart repeatedly.
In the backtrace files, you'll see lines that look like this;
/opt/bluecoat/ps/bin/pshaper(readCacheData+0x105)[0x635595]
/opt/bluecoat/ps/bin/pshaper(readCacheBackupFile+0x2da)[0x63594a]
/opt/bluecoat/ps/bin/pshaper(urlCategoryCacheBackupDaemon+0x58)[0x635bf8]
Cause
The issue is caused by trying to read from and write to a corrupted URL cache.
Resolution
This issue is resolved in 11.3.1.2 and later.
Workaround
The issue can be addressed in the meantime by resetting the WebPulse cache with the following command:
setup webpulse reset
Feedback
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Yes
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No