PacketShaper running PacketWise 220.127.116.11 or earlier rebooting every few minutes
Article ID: 168500
S-series PacketShapers running versions 18.104.22.168 and earlier may experience an issue where the PacketShaper process may restart repeatedly.
In the backtrace files, you'll see lines that look like this;
The issue is caused by trying to read from and write to a corrupted URL cache.
This issue is resolved in 22.214.171.124 and later.
WorkaroundThe issue can be addressed in the meantime by resetting the WebPulse cache with the following command:
setup webpulse reset