PacketShaper running PacketWise 11.2.1.9 or earlier rebooting every few minutes

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Article ID: 168500

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Updated On:

Products

PacketShaper S-Series PacketShaper

Issue/Introduction

S-series PacketShapers running versions 11.2.1.9 and earlier may experience an issue where the PacketShaper process may restart repeatedly.

In the backtrace files, you'll see lines that look like this;

/opt/bluecoat/ps/bin/pshaper(readCacheData+0x105)[0x635595]
/opt/bluecoat/ps/bin/pshaper(readCacheBackupFile+0x2da)[0x63594a]
/opt/bluecoat/ps/bin/pshaper(urlCategoryCacheBackupDaemon+0x58)[0x635bf8]

 

Cause

The issue is caused by trying to read from and write to a corrupted URL cache.
 

Resolution

This issue is resolved in 11.3.1.2 and later.

Workaround

The issue can be addressed in the meantime by resetting the WebPulse cache with the following command:

setup webpulse reset