PacketShaper running PacketWise 11.2.1.9 or earlier rebooting every few minutes

Products

• PacketShaper S-Series
• PacketShaper

Issue/Introduction

S-series PacketShapers running versions 11.2.1.9 and earlier may experience an issue where the PacketShaper process may restart repeatedly.

In the backtrace files, you'll see lines that look like this;

/opt/bluecoat/ps/bin/pshaper(readCacheData+0x105)[0x635595]
/opt/bluecoat/ps/bin/pshaper(readCacheBackupFile+0x2da)[0x63594a]
/opt/bluecoat/ps/bin/pshaper(urlCategoryCacheBackupDaemon+0x58)[0x635bf8]
 

Cause

The issue is caused by trying to read from and write to a corrupted URL cache.
 

Resolution

This issue is resolved in 11.3.1.2 and later.

Workaround

The issue can be addressed in the meantime by resetting the WebPulse cache with the following command:

setup webpulse reset