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How to unlock user account in Security Analytics Platform


Article ID: 168495


Updated On:


Security Analytics


User accounts are disabled or locked automatically after a specified number of failed login attempts. By default, the maximum failed login attempts isĀ three times.

Once the user account is locked, you will get the following output even if you have the correct username and password.
Login Failed


Please login as root to reset the number of unsuccessful log-in attempts for the admin account, which enables the account if it has been locked out.  

Use the following command to see the status of the account:

# scm tally status <username>

Sample command output for resetting the user account for admin:

[[email protected] ~]# pam_tally2 -r -u admin
Login           Failures Latest failure     From
admin               0

Synopsis        Description
-u                     username

The default of three maximum login attempts can be changed by going to the Settings > Security in the GUI.