Error "Unable to connect to Director" when logging in to Director Management Console

Products

• Director

Issue/Introduction

You receive the following error when logging in to the Director Management Console with correct credentials.

Cause

This is an expected error if you launched the console using a previoully-downloaded LoginServlet.jnlp Java jnpl file.

Resolution

To resolve the issue, perform the following:

1. Close the Director console web page.
2. Delete the "LoginServlet.jnlp" Java jnpl file that was downloaded previously.
3. Launch a new browser session to download the jnpl file or run a fresh copy of "LoginServlet.jnlp" from Director.