Error "Unable to connect to Director" when logging in to Director Management Console

Article Id: 168489
Status: Published
Updated On: 03-10-2017 21:55
Legacy Id: TECH245134
Products:
Director
Issue/Introduction:

You receive the following error when logging in to the Director Management Console with correct credentials.

User-added image

Cause:

This is an expected error if you launched the console using a previoully-downloaded LoginServlet.jnlp Java jnpl file.

Resolution:

To resolve the issue, perform the following:

  1. Close the Director console web page.
  2. Delete the "LoginServlet.jnlp" Java jnpl file that was downloaded previously.
  3. Launch a new browser session to download the jnpl file or run a fresh copy of "LoginServlet.jnlp" from Director.