Tasks are stuck in the state awaiting assignment after MAA 4.2.1 upgrade
Article ID: 168459
Malware Analysis Software - MA
Tasks do not get processed anymore after an upgrade from 4.1.9 to 4.2.1 or later. You see Awaiting assignment as the task state.
Before you start fixing this, make sure that no intelliVM profiles are beeing customized. This would take all intelliVMs offline resulting in the same message for the tasks. Go to Analysis Settings / IntelliVM Profiles in the UI. Make sure that all profiles show Ready for the Status. If this is true continue below.
To fix this, please log into the MAA via SSH using the g2 user.