Error: "RTC Battery is bad" after replacing 3V BIOS Battery on S200, S400 and S500 Series

Article Id: 168450

Status: Published

Updated On: 12-05-2018 16:30

Legacy Id: TECH245088

Products:

SG-300 SG-9000 SG-S500 SG-S400 Secure Web Gateway Virtual Appliance SG-S200 ProxySG Software - SGOS SWG VA-100

Issue/Introduction:

The first time a S200 or S400 Series is powered up after replacing the 3V BIOS battery the following messages will be displayed:
User-added image

The first time a S500 Series is powered up after replacing the 3V BIOS battery the following message will be displayed:

Resolution:

The message(s) will only appear the first time the unit is powered up following the 3V BIOS battery replacement.

For additional information on replacing the 3V BIOS battery please see the following links:
https://support.symantec.com/en_US/article.DOC10363.html

https://support.symantec.com/en_US/article.DOC10362.html

https://support.symantec.com/en_US/article.DOC10400.html