Error: "RTC Battery is bad" after replacing 3V BIOS Battery on S200, S400 and S500 Series

Products

• SG-300
• SG-9000
• SG-S500
• SG-S400
• Secure Web Gateway Virtual Appliance
• SG-S200
• ProxySG Software - SGOS
• SWG VA-100

Issue/Introduction

The first time a S200 or S400 Series is powered up after replacing the 3V BIOS battery the following messages will be displayed:


The first time a S500 Series is powered up after replacing the 3V BIOS battery the following message will be displayed:

Resolution

The message(s) will only appear the first time the unit is powered up following the 3V BIOS battery replacement.

For additional information on replacing the 3V BIOS battery please see the following links:
https://support.symantec.com/en_US/article.DOC10363.html

https://support.symantec.com/en_US/article.DOC10362.html

https://support.symantec.com/en_US/article.DOC10400.html