HTTPS site access issue with Windows 8.1 and Internet Explorer 11
book
Article ID: 168437
calendar_today
Updated On:
Products
ProxySG Software - SGOS
Issue/Introduction
If using a PC with Windows 8.1 and Internet Explorer 11, access to some HTTPS sites does not work.
Cause
This issue can occur if the site wants to use TLS session tickets. If the server sends back a server HELLO that contains a TLS session ticket, the connection fails.
Resolution
Blue Coat is currently working on a fix for this issue in the following SGOS versions and bug numbers:
SGOS 6.5 - B#211683
SGOS 6.2 - B#211676
Workaround
Disable protocol detection for the sites that are affected or enable disable protocol detection for all HTTPS sites: