Missing "/crossbeam/logs" and "/var/log" directories on CPM while generating 'show tech-support -bundle <File Name>' in XOS 9.6.9, 9.7.5 and 10.0.2
Article Id:
168382
Status:
Published
Updated On:
13-05-2017 11:39
Legacy Id:
TECH245000
Resolution:
Workaround
Login to CPM.
In CLI run "un su".
Then please, edit "/crossbeam/bin/tech-support" file on CPM as follows:
# cp -p /crossbeam/bin/tech-support /crossbeam/bin/tech-support.orig
# vi /crossbeam/bin/tech-support
Find 2 lines containing "tar cf":
tar cf ${FILENAME.EN_US}.tar tech-support > /dev/null
and change them to:
tar cfh ${FILENAME.EN_US}.tar tech-support > /dev/null
Then please generate "show tech-support -bundle <filename>" again and upload to the case for review.